Cart and orders
We check the step where the purchase fails, shipping, the payment module and the resulting order.
PrestaShop services
PrestaShop repairs
Checkout, payments or the back office. We find the cause and agree on a repair.
A checkout error, a broken module or a complete shop outage. We first establish what is happening and recommend the next steps. Work starts after you approve the scope.
Request a repairModules and theme
We check for module conflicts, design changes and dependencies on other features.
Back office and outages
We establish whether the problem comes from the shop, hosting or an external service, then propose a solution.
What you receive
You receive an explanation of the cause, the proposed scope of work and the results of the repair check.
What to send first
Send your shop address, when the error first appeared and the steps leading to the problem. Include an anonymised description of the error message. Do not send passwords through the form.
Scope and pricing
We agree the details first.
A smaller task starts with the START package, which includes one hour of work. We assess larger faults first. The package price does not promise to resolve every possible error.
PrestaShop advice
More advice on this topic.
Repairs
PrestaShop is not accepting orders. What should you check first?
Find where checkout stops, what to tell your technician and which changes to avoid on a live store.
Read articleTell us what is happening